Faq
Shipping
Currently we are offering shipping with Postnord (Sweden). Soon we will offer international shipping with various shipping options.
We offer free shipping on orders over 600 SEK within Sweden. For orders below 600 SEK, a shipping fee of 59 SEK will apply.
International shipping – Coming soon
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Our standard delivery time is 2-5 business days. Orders placed on weekends will be processed the following Monday.
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Returns
Yes, all our products come with 1 year warranty. Our warranty covers manufacturing defects and issues with materials, excluding damage from accidents, misuse, unauthorized repairs, or normal wear and tear.
You have a statutory 14-day right of return from the day you receive your item. Items must be returned in their original condition and packaging.
- To initiate a return, please send us a message through our form here and include your order number.
- For return requests, we will send a link to your provided email address with detailed instructions for handling the return. Please note that the return cost is borne by you as the customer. More information on this is available in our Terms & Conditions.
- After receiving and inspecting the item in our warehouse, provided that it is deemed unused, we will process a refund for the returned item. The return shipping cost will be deducted from the refund amount.
- Please ensure that the item is returned with the invoice or packing slip. As a customer, you are responsible for ensuring that the item is not damaged during the return transport to us. If you still have the original transport packaging used when the item was delivered, we recommend using it for the return transport as well. If this packaging is missing, please consider that the item may be at risk of damage during transport. For additional protection, use additional packaging with shock-absorbing materials between the item and the outer packaging. Please avoid attaching address labels directly to the item’s packaging; instead, place the original box inside another box.
Refunds are processed within 14 days of receiving your returned items. You will receive a confirmation email once the refund is issued.
Payment
Products
While we strive to display our products as accurately as possible, colors may vary slightly due to different screen settings and resolutions.
If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.
- To initiate a return, please send us a message through our form here and include your order number.
- For return requests, we will send a link to your provided email address with detailed instructions for handling the return. Please note that the return cost is borne by you as the customer. More information on this is available in our Terms & Conditions.
- After receiving and inspecting the item in our warehouse, provided that it is deemed unused, we will process a refund for the returned item. The return shipping cost will be deducted from the refund amount.
- Please ensure that the item is returned with the invoice or packing slip. As a customer, you are responsible for ensuring that the item is not damaged during the return transport to us. If you still have the original transport packaging used when the item was delivered, we recommend using it for the return transport as well. If this packaging is missing, please consider that the item may be at risk of damage during transport. For additional protection, use additional packaging with shock-absorbing materials between the item and the outer packaging. Please avoid attaching address labels directly to the item’s packaging; instead, place the original box inside another box.
Refunds are processed within 14 days of receiving your returned items. You will receive a confirmation email once the refund is issued.
Privacy & Security
We are committed to protecting your privacy. Your personal information is used solely to process your order and is never shared with third parties without your consent.
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Yes, we use cookies to enhance your shopping experience. You can manage your cookie preferences in your browser settings.
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